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Help and FAQS

Company

What is adaptable?
Company

Adaptable is a Webflow development and technical services company. Adaptable hires and trains the best Webflow and technical developers, and combines that with proprietary collaboration technology. The result is a frictionless DevOps platform that allows teams to process creative input for production in Webflow.

Our unique model provides growth-oriented organizations with quality Webflow development and technical work at a flat-rate. From routinely updated websites to conversion-focused marketing pages, our platform gives teams the freedom to create remarkable sites that scale and drive business forward.

Keywords: not an agency

Where is adaptable located?
Company

Adaptable is a USA-based company out of Los Angeles, CA with a fully remote global team. Our current team spans across 6 countries and 5 timezones.

Keywords: location, worldwide

How is adaptable different from an agency?
Company

Adaptable offers a self-serve platform experience for modern tech-savvy teams. Everything is handled in our app and progress is accelerated by a proprietary collaboration model.

Agencies typically have close relationships with their clients and offer the full concierge service including strategy, design, and ongoing meetings/calls.

Going with adaptable is like going straight to the manufacturer. You know exactly what you want and you have the capacity to write requirements and handle feedback. We build quality products on a fixed delivery system that's fast, reliable, and easy to manage. Input your requirements and leave the rest up to us.

Who are adaptable developers?
Company

Adaptable hires and trains Webflow developers from around the globe. By having a team across multiple timezones adaptable is able to deliver with reduced turnaround times.

Developers are vetted and hired in-house. Developers are either part-time or full-time and range from skilled professionals to Webflow certified Experts and Partners.

Keywords: enterprise partner, development team

How does pricing work?
Company

Adaptable is a monthly subscription, no term minimums or contracts. You may cancel at any time. The cost is fixed and payment is made per full month basis. You will remain on an active subscription until cancelation.

You may pro-rate up or down plans at any time to service your fluctuating demands.

Please review our plans and pricing here.

Keywords: month-to-month, price, cost, how much, bill, invoice, quote

Will we be successful using adaptable?
Company

Our service works with all manager types. If the first delivery isn't what you thought, no worries, you get unlimited revisions until we get it right.

For maximum output and value from our service, our users have a clear sense of the project end goal and can describe it in detail with references. Adaptable does not do design or strategy so clarity is important. This means you have experience with putting together briefs. Having a basic understanding of web design and related technologies accelerates turnaround speed with better accuracy.

As you pick up using adaptable, your project manager will always be available to coach you and help with best practices for project success. You'll be up to speed and going in no time!

Keywords: is adaptable for me

Who uses adaptable?
Company

Adaptable customers are mostly technology scaleups and enterprise agencies.

Scaleups use adaptable for inbound marketing efforts. Scaleups typically work on marketing pages, site conversion testing, integrations, and ongoing support. During high growth stages of the company where branding, messaging and product changes are frequent, the website needs to follow suit.

Agencies use adaptable as an assembly line for website production on new client sites. Agencies typically engage for new builds, integrations, and custom features. Agencies offering the Webflow ecosystem to their clients often rely on training their clients to manage the Webflow site on their own.

Keywords: who are adaptable customers, what kind of customers, who customers, who are clients

Does adaptable have a satisfaction guarantee?
Company

Adaptable is the only company in its field to offer a risk-free start. You get the full experience of our platform and receive a production-ready build without making a payment or adding a credit card. You may review the overall workflow and product quality to see if it meets your goals and satisfaction. Our risk-free start is designed to give you full confidence in trusting the adaptable service before committing.

Our ability to offer free work (you can always walk away) is industry-leading and a testament to the quality and experience we back.

If the first delivery isn't exactly what you were looking for, adaptable offers unlimited edits and revisions until you are satisfied. We are dedicated to your satisfaction!

Keywords: refunds, money back, assurance, no risk

Getting Started

How does the risk-free start work?
Getting Started

Please see here to learn more about the risk-free start.

When you sign up and are verified your first month's subscription starts—no credit card or payment is needed. You may process your work and review it when delivered. We give you 15 days from verification to do your audit of the platform and product quality.

Keywords: satisfaction, guarantee, risk, trial, free-trial, getting started, protect

What is the lead time to start?
Getting Started

No lead time! If you have your designs and requirements ready you can start building on the same day you sign up and are verified.

If you are an active customer we process new tasks and projects the same day.

Requests sent in after 3:00pm PST will be processed the next business day.

Keywords: wait, queue

How do I start building on adaptable?
Getting Started

You can sign up directly on our website from any of the "Sign Up" buttons. You will be required to answer verification questions for screening before you can access your dashboard to submit projects. Verification normally takes between 30 min to 1 hour on business days.

What is the onboarding process?
Getting Started

After sign up and verification you will access our welcome video which shows you exactly how to add your brand and submit your first project. Our service and process is fully documented in our help docs which is available at any time from your dashboard.

If you have any questions about projects or best practices, your project manager will always be available to answer your questions. Each project in our app has an activity board where you can start threaded conversations with your project manager.

What do I need to prepare before starting?
Getting Started

All requirements and context needed for our team to execute.

You can grab pre-start checklists and more information from our delegation page.

Keywords: preparation, start material

Can I get an estimate turnaround for my project before signing up?
Getting Started

We do not give estimates or quotes before signing up and starting a project. Due to the technical nature of things, we cannot accurately predict a delivery without first spending time working. Things may be more complicated than initial impressions.

We will begin processing your request as soon as you submit it. If everything looks good, we start building right away. Anything that needs clarity will be communicated to you by your project manager. Your delivery will remain on "TBD" for the first 1-4 days depending on the project size. For example, if you submit one new page in one Phase (sprint), we may post the delivery date the next day. If you submit 4 new pages in one Phase, we may post the delivery date 3-4 days later.

Get an idea of what turnaround time might be for your project. See detailed turnaround information here.

Our risk-free start allows you to test our speed, quality, and platform before committing to anything.

Keywords: consult, consultation, delivery time

How do I know which plan to choose?
Getting Started

Please review your website/technical designs, wireframes, and/or requirements. You should have a good idea of things like page count, page length (how many sections), features, and general complexity.

First, count how many pages (unique designs) you have.

Second, check your feature complexity. Most things are standard, but if you need to see if your website will require JavaScript, you can check here. If one or more of your features will need JS, you should consider the "Standard JS" or "Premium JS" services when picking a plan.

Third, you should check your pages and features against our average turnaround times here.

This should give you an idea of what is reasonable for service needs and turnaround time in one month so you can pick the appropriate plan.

Keywords: consult, consultation, which plan, subscription, pick one

Communication & Project Management

Who will I be working with?
Communication & Project Management

You will be working with a dedicated project manager. The project manager and developer resources are assigned after your project is submitted based on your requirements.

Your project manager will be responsible for steering your project from start to completion including answering any technical questions. He/she will be your main resource for all things related to your projects.

If you have questions about your account, billing, or the adaptable service in general, you will have access to our Success team via email.

Please see here for more information on our platform and communication.

Keywords: talk, meetings

What are your business hours?
Communication & Project Management

You can communicate with our team Monday-Friday, 9:00am-6:00pm PST.

Our global team model means that actual development and technical services on our end are performed on a 24-hour schedule.

Can we hop on calls / meetings or use Slack?
Communication & Project Management

Unfortunately at this time adaptable does not offer calls or meetings. We encourage using our tools, like Loom video, to asynchronously communicate requirements or explanations to your project manager if there is a visual or verbal need.

How do I submit a project?
Communication & Project Management

Handoff is super easy with adaptable. You submit projects in our app using the Project Wizard. You'll have the ability to embed creative, create richtext requirements, upload assets, and more. Please see here for more information on project submission and management.

How do I manage my projects on adaptable?
Communication & Project Management

Projects are managed from your dashboard within the adaptable app. Build your backlog and steer project completion with a kanban or table view. Our interface of to-do lists, notifications, and system messages ensures you're always in the loop.

Please see here for more information on our platform and project management.

How do I provide feedback or approve work?
Communication & Project Management

There are 3 main ways to provide your feedback or comments on a delivered product.

1. Sending comments, revision feedback, and general messages: For most simple to standard requests, you can use the updates and discussion board inside the project page.

2. Sending annotations on live sites: For more detailed or technical feedback, we use a live annotating tool that can be processed within our app. You can switch between desktop and mobile views annotating all pages that have feedback or edits.

3. Sending verbal feedback: For verbal feedback that is required for complex concepts or ideas, we use Loom for screencasting your desktop and describing the idea or concept. Referencing websites, diagrams, or other creative/technical assets while you speak can be helpful in receiving more accurate results.

After your project manager makes a delivery for you to review, you may process your feedback or approve the work to start on your next task.

Please see here for more information on our platform and providing feedback.

How does the turnaround time work?
Communication & Project Management

See detailed turnaround information here.

We work on your projects every business day (Mon-Fri). We don't count hours—we focus on great work delivered on time. Adaptable uses a fixed estimated delivery system that's fast and dependable for all team objectives.

We will begin processing your request as soon as you submit it. If everything looks good, we start building. Anything that needs clarity will be communicated to you. Your delivery will remain on "TBD" for the first 1-4 days depending on the project size. For example, if you submit one new page in one Phase (sprint), we may post the delivery date the next day. If you submit 4 new pages in one Phase, we may post the delivery date 3-4 days later. Due to the technical nature of things, we cannot accurately predict a delivery without first spending time working. Things may be more complicated than initial impressions.

Keywords: how fast, timing, time

How does management for a multi-page site work?
Communication & Project Management

This is entirely up to your preferences! You can submit the entire website as one project or each page as one project. It's up to you on how you want to scope the size of your adaptable projects in a way that's easy for you to manage.

Adaptable uses a system of Phases to process large projects and edits. A Phase is similar to a "sprint" and adaptable customers define their sprints to receive an appropriate delivery date. More information is available in app via our help docs.

See detailed turnaround information here.

How do edits or revisions affect delivery timelines?
Communication & Project Management

Revisions are treated as new items to the current scope or requirements and follow the standard turnaround time.

See detailed turnaround information here.

Requesting revisions between Phases will affect overall delivery time for the project as a whole. Revisions for past Phases added to the requirements in the current Phase will add more time to the turnaround.

What if I don't have any projects at the moment?
Communication & Project Management

You can let the subscription sit and have the peace of mind that you have a dedicated service to process anything when needed. Same-day processing and fast turnarounds.

If you know the volume will be too low for too long, you can always cancel. Adaptable is a month-to-month service with no contracts or term minimums. Whenever you're ready to start again you can login, purchase a plan, and resume services. All your previous projects and info will still be available.

Keywords: downtime, pause, nothing

Scope of Services

How do we collaborate on Webflow projects?
Scope of Services

There are 4 ways for adaptable to work on your projects. You own all the projects in the end.

During the risk-free starting period, we will request to build on our account until your plan has been upgraded. Your project manager will advise you on how to start depending on your situation.

  • Invite adaptable to your Workspace - Invite us to your Team/Workspace via email. We will be able to access your projects in the Workspace. Your project manager will let you know which email to send an invite.
  • Duplicate and transfer - Create a duplicate (this ensures you keep the original) of your project and transfer ownership to adaptable. We will edit and transfer back to you. Your project manager will let you know which email to send an invite. *Warning, this method with change the site Id and all CMS unique Ids. Dependencies on these Ids will break.
  • On adaptable account - If your are starting a new site, you can create a new project and perform any of the above options. Alternatively, we can start the project on our account and transfer to you. If you maintain an active subscription with us, we can manage the webflow project on our account until you are ready to transfer. Once we transfer to your ownership, reconnecting adaptable is via option 1 or 2.
  • Share login - Give us your Webflow account login information. This method may increase turnaround time if concurrent users are on the account due to Webflow's limitation of 1 user logged in at a time.

Keywords: collaboration, invitation, together, connect

How do we collaborate on 3rd party tools?
Scope of Services

Adaptable supports Zapier, Make, Google Analytics, Google Tag Manager, and VWO. We will perform the necessary development and technical services on these tools in addition to your Webflow requirements.*

All other tools will require your team to setup on the 3rd party end. After setup is complete, please delegate documentation and schemas in your requirements for development on Webflow.

See how integrations work on Webflow here.

*Must have the necessary plan/upgrades to perform certain work

What is a project on adaptable?
Scope of Services

A project is an independent submission from our project wizard. A project's size is completely defined by you. A single project can be an entire website, a single page, or feature on a page. It's up to you on how you want to manage your work efficiently and effectively.

Submit as many projects at one time as you want. We will process each project one at a time after each is complete. If priorities change you can switch the active project at any time—our interface will allow you to pause and activate projects.

How does maintenance work?
Scope of Services

As long as you have an active subscription with adaptable we'll work on your projects no matter the size or request. Your new page output will be dependent on your plan but you get unlimited global edits across all your projects.

Learn more about maintenance and ongoing support here.

What is adaptable's development approach on Webflow?
Scope of Services

Adaptable builds with a native-first approach. This means we will first attempt to satisfy all requirements using Webflow's native Designer. If it cannot be done or the native method is inefficient, we will use custom CSS, HTML, and JS.

Adaptable's team is in-house and trained to our own standards and practices. Our development standard is designed to be performant and easily editable by anyone. New sites will always start with our standard.

+ Naming conventions for classes are a hybrid of layman and technical wording so everyone is on the same page.
+ DOM structures are minimal and lightweight to ensure speed and development organization. We take the simplest logic.
+ Responsiveness is made possible via unit measurements that react beautifully on any screen size and content type.

We have an existing Webflow site and want Adaptable to build on top of it. How does it work?

If you like your codebase we will match it. Initial builds may experience slower turnaround until we are adjusted.

If you don't like your codebase we can refactor it or start from scratch. This will be up to you!

What if you have an existing Webflow site using "Wizardry" or "Client-First" already?

No problem! We can examine the build and expand it by building new pages, features, or functions. Turnaround time will be slower if your projects use specific development standards and/or frameworks like Client-First or Wizardry.

Keywords: framework, client-first, client first, wizardry, style, method, best practice, javascript

What animations or interactions does adaptable do?
Scope of Services

Adaptable can build UI/UX or layout related movements, triggers, and animations. Animations are first approached using native components on Webflow or using Webflow's native IX2 engine.

If interaction requirements cannot be met using Webflow natively or native is inefficient, adaptable uses JavaScript to overcome limitations and expand on the capabilities.

There are 3 main ways you can delegate requirements for animations and interactions.

  • Prototype - Show your interactions and animations via Figma, XD, or any other prototype tool.
  • Emulation - Share a visual reference from other websites or motion graphics.
  • Describe - If your requirements are basic, you can explain them in written form.

If you have animated creative assets like icons or illustrations you will need to provide working Lottie files.

*We do not support animation libraries GSAP, Three.js, or WebGL.

What kind of JavaScript development is supported?
Scope of Services

JavaScript services include Vanilla JavaScript, JQuery, and support of vetted and maintained, open-source utility libraries. JavaScript services are used to overcome native limitations and expand the functionality of Webflow.

Adaptable does not support animation or motion libraries like Anime.js, Three.js, GreenSock JS (GSAP).

Adaptable does not support frontend frameworks like React.js, Vue.js, Next.js.

Want to know if your project needs JS? See what features need JavaScript for implementation on Webflow on here.

Keywords: animations, interactions, frameworks, ruby, angular, bootstrap, premium javascript, standard javascript

Does adaptable do Quality Assurance (QA)?
Scope of Services

Full QA is provided before every delivery. The adaptable team checks across multiple breakpoints and devices to ensure stability for all users. Builds are tested live in the browser to simulate real-world environments.

Learn more about adaptable's Webflow Development services here.

Keywords: testing, review, audit

Can adaptable do my UI/UX and graphic design?
Scope of Services

Unfortunately adaptable does not do design or strategy. Customers are expected to have a strategy in place with the intention of delegating all creative assets and designs.

Adaptable offers 3 flexible ways you can send over your visual concepts. See here to learn more.

Strategy includes tech stack selection expected to be used on Webflow. You must ensure the tools you want to use are acceptable on Webflow and adaptable will perform the implementation.

Adaptable does not do graphic or illustrative design as well as motion graphics. If animated graphics are required, please ensure you are sending the proper assets (Lottie, APNG, GIF, etc).

Can adaptable integrate my 3rd party tool?
Scope of Services

Yes! Please see here on how integrations work for 3rd party tools.

Tool selection on Webflow is related to your strategy. Adaptable does not handle strategic decisions like technology selection. You must ensure the tools you want to use are acceptable on Webflow and adaptable will perform the implementation.

Adaptable provides full technical support and can advise on capabilities in the implementation stage.

Keywords: consult, consultation, help, questions

Does adaptable do Webflow e-commerce?
Scope of services

Adaptable does not handle e-commerce setup on Webflow including adding products, variants, SKU, etc.

Adaptable comes into e-commerce development after setup is complete. We will development and connect the E-commerce backend to the frontend designs and UX your team provides.

Keywords: ecommerce, sell products, commerce, shopify, b2c

What about Webflow backend or CMS?
Scope of Services

Yes, we handle your CMS (content management system) setup and architecture. Send us what you need in the CMS and we'll implement it in the simplest and most scalable way.

Keywords: data, logic, conditional

Does adaptable support native User Accounts and Webflow Logic?
Scope of Services

Yes we support new products added to Webflow's core functionality.

Adaptable does not guarantee work performed on Webflow products still in Beta.

Keywords: authentication, members, membership, workflow, automation, automate

How does SEO work?
Scope of Services

Include in your requirements SEO meta tags, schema tags, image alts, headings, and more. All SEO content and requirements should be include when briefing in a project or task submission.

Webflow has a closed backend which means we cannot control things like cache and server configuration. Settings are limited to basic options like minifying CSS and JavaScript.

On the frontend we can compress assets, clean up styles, and refactor code for performant SEO.

Keywords: search engine optimization

Does adaptable have experience building ________?
Scope of Services

Yes! If it can be built in Webflow, we have the experience. Learn more about our Webflow development services and see our featured work.

What analytics does adaptable support for experiments?
Scope of services

You can add any stack you'd like. Send us the code and we'll add them to your site. If your tools are not supported by us, you can still use them, but we do not perform work on them.

Need analytics support? Please see here for more on Adaptable's experiments services. We currently support: Google Analytics, Google Tag Manager, & VWO.

What does adaptable do in Make and Zapier?
Scope of Services

If a Workflow is purchased as an add-on to a project, adaptable performs the work for a single Scenario or Zap respectively. Customers may purchase as many Workflows needed.

The work includes connecting apps, applying logic, and custom scripting (if needed).

Please see here for more information on Adaptable's Workflow services.

Keywords: workflow, automate, automation, connection, integration

How does 2sync mode work?
Scope of Services

2sync is an add-on to your core plan. 2sync allows you to work on 2 projects in the adaptable app concurrently. Turnaround time for each active project will be normal speed. If you add 2sync to only 1 active project, turnaround time will be slightly faster (up to 50%) since you will have more development resources available. 2sync for JavaScript heavy projects will be less effective in speeding up since JS is logic-based development.

2sync also doubles your core plan's new page output. For example, if you are on the "Starter" plan and add 2sync, you will have up to "8 new pages/mo" instead of 4/mo.

Keywords: faster turnaround, simultaneous, concurrent, multiple projects, multiple active

How do the power-ups or project extras work?
Scope of Services

Project extras or power-ups are a-la-carte services that you can purchase. If you hit a limitation on your current plan and do not wish to change plans, you can get the necessary feature or page to overcome your plan limitation. Power ups are great for rare features that don't justify upgrading into a larger plan.

Power-ups are purchased in-app on the project screen. Each purchase is per feature and not exclusive access to the service. Your project manager can help advise on what is required to satisfy your project objectives.

Keywords: power up, service add on

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